Privacy Policy
Your privacy and data security are fundamental to our mission of empowering Ugandan Saccos and credit cooperatives.
Bank-Grade Security
We use 256-bit encryption and industry-standard security measures to protect your financial data.
Data Minimization
We only collect data necessary for SACCO operations and member management.
Full Transparency
You have complete visibility and control over how your data is used and stored.
SenteLoans ("we," "our," or "us") is committed to protecting the privacy and security of personal and financial information collected through our SACCO management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services, in compliance with Ugandan data protection laws and international best practices.
Member Personal Information
- Full names, date of birth, and national identification numbers
- Contact information (phone numbers, email addresses, physical addresses)
- Employment details and income information
- Next of kin and emergency contact details
- KYC documentation and verification records
Financial Information
- Savings account balances and transaction histories
- Loan applications, approvals, and repayment records
- Share contributions and dividend information
- Payment methods and banking details
Technical Information
- Device information and IP addresses
- Login credentials and access logs
- Usage patterns and system interactions
SACCO Operations: Managing member accounts, processing loans, tracking savings, and generating reports
Compliance: Meeting regulatory requirements and conducting KYC verification
Communication: Sending account updates, payment reminders, and important notices
Security: Preventing fraud, unauthorized access, and ensuring system integrity
Analytics: Improving our services and generating anonymized insights for SACCO management
We implement comprehensive security measures to protect your information:
Technical Safeguards
- 256-bit SSL/TLS encryption
- Encrypted data storage
- Regular security audits
- Secure cloud infrastructure
Access Controls
- Role-based access permissions
- Multi-factor authentication
- Regular access reviews
- Audit trails and monitoring
We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:
With Your SACCO
Your SACCO administrators have access to member information necessary for operations and compliance.
Legal Requirements
When required by Ugandan law, court orders, or regulatory authorities.
Service Providers
With trusted third-party providers who assist in delivering our services, under strict confidentiality agreements.
We retain your information for as long as necessary to provide services and comply with legal obligations:
As a data subject, you have the following rights regarding your personal information:
Access
Request copies of your personal data
Correction
Update inaccurate information
Deletion
Request removal of your data (subject to legal requirements)
Portability
Receive your data in a structured format
Objection
Object to certain processing activities
Complaint
Lodge complaints with supervisory authorities
For privacy-related questions, concerns, or to exercise your rights, please contact us:
Kampala, Uganda
We will respond to your privacy requests within 30 days of receipt.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our platform or by email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.